Great family run business that cares about integrity. This is the first service company I have ever interacted with that both have a reasonable timeframe (two hour window) and actually showed up exactly within it! Very prompt and professional, workers were courteous and efficient. The only company I called that included ALL costs of my water heater repair in the over the phone quote -not trying to low ball just the main cost to get your business and then tack everything else on once they're there. The only negative aspect of this job was one that I see as a positive: the workers turned off both pumps for my well water before conducting the service, but after finishing only turned on the above-ground pump. This caused the reservoir to run dry, and the pump to lose its prime-no water to the house. However, when I called to let them know this happened, despite it being after hours David himself came out with one of his workers to re-prime the pump and get my water going again. The level of integrity it showed for them to take ownership of what was a small and honest mistake and take the time and resources to immediately come and fix it with no questions asked and profuse apology is exactly why I will always go with smaller family run operations like David Miller.

Tim C